We use a program called DocuXplorer, which ranges in price from $300 for a personal version to $2,000+ for the enterprise edition (which is server based and allows multiple users). We have the enterprise edition and have found it to be well worth the money.
The best way to implement an imaging program is to integrate it into your existing work flow. By that, I mean make it a part of the process rather than an extra step. We scan the files into DocuXplorer and then email or fax them to the client from the computer. Therefore we aren't faxing them, then scanning them in later. We have removed the scanning part of the process and replaced it with the imaging. By utilizing a high speed document scanner, we have actually sped-up the process and stored our work in the database.
Regardless of how you do it, regular back-ups are CRUCIAL. No matter what hardware and software you choose, you are always vulnerable to hardware failure and corrupt data. Back-up often and store them in a safe location.
Good luck,
Robert A. Franco
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