Ellen, I have reread my posts and cannot find where I made any general statement that "all" online searches are inacurate. Perhaps I did, but I can't find it. I only reported what my clients have told me and they are not telling me about all online searches. Their experience has been a greater incidence of errors coming from searchers who use the online services.
I don't think I have ever commented on inhouse searches which are offline or heard my clients speak about their accuracy or inaccuracy.
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