Thanks so much for the information. We are currently using the old modem (I think but I'll have to check with my husband to make sure :) )
We are using XP and I must admit the the one thing I don't remember trying was trying to upgrade (though I think it was set to upgrade automatically but I may be getting it confused with my antivirus and firewall which is also from Symantec.
I think I'll try reinstalling it and see if it upgrades... I'm hoping to get some work from a new company which may may have us traveling quite a bit and it would be great to be able to check work while on the road!
Thanks again!
Amanda
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