LSI/FNF has one problem and one problem only. They are simply too large. Actually, since buying LSI; LSI, a division of Fidelity National Financial closes 1 out of every 2 loans closing in the country (as of 12/2003). Also, as most companies do in the industry, LSI lays off mass amounts of employees so it is quite feasable for a new vendor specialist to show up once per month in each office (there are 6 by the way). LSI has one of the worst turn over ratios of any industry and hires bodies just to take up space. It's unfortunate that you all have to suffer the consequences however, they are the largest company and you have to think they in terms of what is best for you. They are the company with the most work to outsource. Try to keep that in mind as you await your late payments and deal with "not so bright" people. I feel for you all!! Good luck with everything and I hope they pay you all on time!!
Jason
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