I agree with Robert completely and I am the "client" in this situation so to speak. You provided a service and therefore, you should be paid for it. It is the company's error to issue a policy without a written confirmation from the recorder. Also, their "policy" of not returning your calls and brushing you off is absolutely bad business practice. Hopefully you are in a position to drop this client although any business lost is obviously not good and I'd hate to see you lose revenues. I honestly do not know how to tell you to proceed. If you are not getting business from them any longer and do not foresee them reactivating you (and are not worried about them smearing your name at other companies), you could file a grievance with the BBB. The way companies treat abstractors sometimes sickens me. If we all work together as a team, business is always smooth and more efficient for both parties involved. It's not all about overhead, hopefully one day companies will realize that. Best of luck to you!!!!
Jason Sheppard
Business Development Manager
Financial Dimensions Inc.
800-858-9808 x 277
jasons@financialdimensions.com
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