Although I've never had to, here are the methods I would use to counter these excuses:
1) No. We mentioned our policy when we started working for you: we did the work, you're going to pay us for it.
2) Yes. If you hadn't we wouldn't be doing your work.
3) Yes. This is your order form, unless there's another ABC Settlement, Inc. that we're not aware of.
4) Nice try. Our pricing agreement is signed by the owner/CEO of your company. See #3.
5) Yes, you did. We send an individual invoice with each and every order as well as a monthly bill. Always have--always will.
This just illustrates why it is so important to get everything in writing. Good post, Rob.
Regards,
Scott Perry
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