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New Clients - Mike /KS
5/3/2009 8:19:42 AM (4205 views)
Re: New Clients - monica froese/ME
5/3/2009 9:39:52 PM (3079 views)
Re: New Clients - george Hubka/MI
5/4/2009 7:54:05 AM (3006 views)
Re: New Clients - Robert Franco/OH
5/4/2009 10:50:19 AM (2954 views)
Re: New Clients - Jessica Talley/NJ
5/4/2009 11:52:50 AM (3001 views)
Re: New Clients - Dan Zook/NY
5/4/2009 1:31:05 PM (2885 views)
Re: New Clients - Jessica Talley/NJ
5/7/2009 5:37:42 PM (2767 views)
Re: New Clients - Constance Foye/VA
5/12/2009 6:39:45 PM (2667 views)
Re: New Clients - Jessica Talley/NJ
5/5/2009 8:47:15 AM (2932 views)
Re: New Clients - Barbara Bennett/IN
5/8/2009 12:25:22 AM (2830 views)
Re: New Clients - Jessica Talley/NJ
5/8/2009 10:40:51 AM (2726 views)
Re: New Clients - martha campbell/VA
5/11/2009 8:44:42 AM (2649 views)
Re: New Clients - Jessica Talley/NJ
5/11/2009 12:24:12 PM (2635 views)
Re: New Clients - martha campbell/VA
5/11/2009 3:41:38 PM (2686 views)
I did not post about .. - Barbara Bennett/IN
5/11/2009 4:03:12 PM (2600 views)
Re: New Clients - Joseph Weaver/VA
5/11/2009 5:27:48 PM (2684 views)
Re: New Clients - Barbara Bennett/IN
5/8/2009 12:25:26 AM (2752 views)
Re: New Clients - Jennifer Lawrence/AR
5/11/2009 8:14:51 AM (2660 views)
Re: New Clients - Jessica Talley/NJ
5/13/2009 3:26:27 PM (2730 views)
Re: New Clients - Margaret Haddock/TN
5/11/2009 8:44:18 AM (2664 views)
Re: New Clients - Jason Knowles/AL
5/15/2009 3:36:04 PM (2678 views)
Re: New Clients - William Pattison /CA
5/28/2009 1:09:31 PM (2501 views)

Why don't we charge up front? - Patrick Ridens/CO
5/2/2009 11:34:19 PM (4361 views)
Re: Why don't we charge up front? - Chad/OR
5/3/2009 8:23:01 AM (2963 views)
Re: Why don't we charge up front? - Alix Ott/MI
5/4/2009 8:03:35 AM (3043 views)
Re: Why don't we charge up front? - Patricia Kearney/OH
8/4/2009 9:37:45 AM (2432 views)
Re: Why don't we charge up front? - William Case/TN
5/4/2009 3:20:41 PM (4818 views)

Greetings Patrick:

I do require payment at the time services are rendered with some clients.

If I get an order from someone with whom I have never dealt, and with whom I will probably never deal again, I tell them up front that upon my completion of their work they will be invoiced via PayPal and upon payment of the invoice I will forward my opinion of title.

Invariably three things happen next:

   1. They say that they have never done things that way before. I politely tell them that I understand, but that is how I work with new, out of town, clients.
   2. They then say that they do not have a PayPal account. I remind them that they do not need a PayPal account to pay via PayPal, and direct them to the PayPal site to learn more. They say they will look into it. I figure that half the time they are shopping around for someone else, but then...
   3. They call back and say they will pay via PayPal.

I have done this multiple times. Always with success.

When doing this it is important ...

   1. that you are polite and professional
   2. that you do not project an arrogant "take it or leave it" attitude
   3. that you are ready for their objections with the answers set out above

Since you are usually talking to someone lower on the food chain, and not the ultimate decision maker, remember to...

   1. Be kind, they are doing the best they can with the novel situation you have just presented.
   2. Adopt a helpful attitude and briefly educate him/her about PayPal so they can report back to their superiors knowledgeably.
   3. Point out that you are not requesting money up front. Remind them that they will only be billed upon completion of the work. Assure them that you are raring to go on their project as soon as they give you the word and "times a wastin."
   4. Do what you promise to do and send them the work immediately when they pay.

I do not do this with clients with whom I've developed a good working relationship, but I do monitor their payments carefully.

You take a certain amount of risk here by working without payment up front. However, if they do not pay you as agreed you simply do not send the work. It's better than submitting work that the unknown client uses then never pays you for.

Remember too that in the scenario I am describing, the client does not know you either. You at least take steps to alleviate their fears of the great unknown (namely, YOU) by not requiring payment until you at least purport to have done the work. Additionally, they have the hope of some recourse through PayPal for reimbursement of their payment should you utterly fail to deliver the product you invoiced them for.

There are two other things going for you right now that make it easier to take the PayPal approach I outline above:

   1. In the current fearful economic climate it is understandable for parties who do not know each other to deal with each other more cautiously, even if that means adopting new non-standard methods as long as those methods appear reasonable and secure.
   2. Over the years, in spite of its rather lame name, PayPal has come to symbolize security in internet payments between parties who do not know each other. It is the way to pay for goods and services on the internet. eBay saw this early on. That's why they acquired PayPal in a 1.3 billion dollar stock deal in 2002. A bit of PayPal’s image rubs off on you by using them. Guilt by association you know.

I hope this gives you some food for thought. As I said, I do not use PayPal across the board, but I use it frequently when the situation seems to call for it. It is one more tool for your tool box.

Sincerely,

David Case

wdavidcase.com

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Re: Why don't we charge up front? - Alix Ott/MI
5/11/2009 10:01:43 AM (2692 views)

transactional funding - Chet Mazur/CA
5/2/2009 3:32:46 PM (3497 views)
Good Luck, Dude. - Patrick Scott/IL
5/2/2009 9:49:02 PM (2658 views)
Re: Good Luck, Dude. - Thomas/FL
5/7/2009 8:07:41 PM (2657 views)
Re: Good Luck, Dude. - george Hubka/MI
5/8/2009 6:37:57 PM (2522 views)

National TitleNet - ANTHONY MUZIO/NY
5/1/2009 6:11:42 PM (3536 views)
Re: National TitleNet - Nils Nelson/ME
5/1/2009 6:50:31 PM (2923 views)
Re: National TitleNet - ANTHONY MUZIO/NY
5/1/2009 6:59:34 PM (2842 views)

Reliance Information Source (sorry) - Dan Zook/NY
5/1/2009 12:52:19 PM (3507 views)
Re: Reliance Information Source (sorry) - Nils Nelson/ME
5/1/2009 6:47:37 PM (2876 views)
Re: Reliance Information Source (sorry) - Dorothy Payne/NY
5/1/2009 7:20:07 PM (2824 views)
Thank you! - Dan Zook/NY
5/4/2009 11:12:27 AM (2619 views)




Reliant Info Source - Dan Zook/NY
5/1/2009 10:35:01 AM (3176 views)
Re: Reliant Info Source - Nils Nelson/ME
5/1/2009 11:19:02 AM (2805 views)
Re: Reliant Info Source - Dan Zook/NY
5/1/2009 12:35:49 PM (2687 views)
Re: Reliant Info Source - KRISTI PERRY/ID
8/6/2015 5:13:42 PM (1444 views)
Re: Reliant Info Source - Daedra Nelson/WA
8/6/2015 6:34:31 PM (1537 views)

Back Forty Abstracts, LLC (Belton, SC) - Edward Huguenin/SC
4/29/2009 8:02:03 PM (3862 views)
Re: Back Forty Abstracts, LLC (Belton, SC) - Leigh Rampey/SC
4/30/2009 8:10:23 AM (3023 views)
Re: Back Forty Abstracts, LLC (Belton, SC) - george Hubka/MI
5/1/2009 10:20:25 PM (2698 views)
Re: Back Forty Abstracts, LLC (Belton, SC) - Edward Huguenin/SC
7/19/2009 1:05:20 PM (2434 views)
Re: Back Forty Abstracts, LLC (Belton, SC) - george Hubka/MI
8/9/2009 10:28:53 PM (2528 views)

forgiving payment for services rendered in PA not a good idea - Diane Cipa/PA
4/27/2009 3:06:02 PM (5695 views)
Re: forgiving payment for services rendered in PA not a good idea - Patrick Scott/IL
4/27/2009 10:26:47 PM (2766 views)
Re: forgiving payment for services rendered in PA not a good idea - Diane Cipa/PA
4/28/2009 11:56:52 AM (2777 views)
Re: forgiving payment for services rendered in PA not a good idea - Patrick Scott/IL
4/28/2009 12:34:18 PM (2671 views)
Re: forgiving payment for services rendered in PA not a good idea - Diane Cipa/PA
4/29/2009 1:08:58 PM (2618 views)
Re: forgiving payment for services rendered in PA not a good idea - Robert Franco/OH
4/29/2009 2:41:30 PM (2704 views)
Re: forgiving payment for services rendered in PA not a good idea - Diane Cipa/PA
4/29/2009 3:38:14 PM (2717 views)
Re: forgiving payment for services rendered in PA not a good idea - Robert Franco/OH
4/29/2009 4:16:37 PM (2720 views)

NALTEA Certified Abstractor Seminar - Jeanine Johnson/MN
4/27/2009 12:05:36 PM (4595 views)

Info on Pro Title USA - george Hubka/MI
4/26/2009 3:21:45 PM (15386 views)
Re: Info on Pro Title USA - Lance Whitmore/MN
4/27/2009 8:19:34 AM (8029 views)
Re: Info on Pro Title USA - Sean  Barrett /RI
4/27/2009 8:41:07 AM (4682 views)
Re: Info on Pro Title USA - Kurt deVries/FL
4/27/2009 11:02:49 AM (4132 views)
Re: Info on Pro Title USA - george Hubka/MI
4/27/2009 10:06:54 PM (3832 views)
Re: Info on Pro Title USA - Bill Jones/NJ
4/29/2009 6:10:19 AM (4918 views)
Re: Info on Pro Title USA - Michele  Peele/NC
5/18/2009 8:33:07 PM (6130 views)
Re: Info on Pro Title USA - babu reddy/CA
10/6/2017 12:32:57 PM (1265 views)

Ameristar Payment - jess barker/IL
4/25/2009 10:19:04 AM (4584 views)
Re: Ameristar Payment - Nils Nelson/ME
4/26/2009 10:47:34 PM (3299 views)
Re: Ameristar Payment - Susan/WI
4/27/2009 9:07:12 AM (3109 views)
Re: Ameristar Payment - Alix Ott/MI
4/27/2009 11:12:39 AM (2940 views)
Re: Ameristar Payment - Kevin Ahern/CT
4/27/2009 11:59:21 AM (2989 views)
Re: Ameristar Payment - Deanna Clayton/VA
5/5/2009 10:29:48 AM (2990 views)
Re: Ameristar Payment - Stephen Williams/MO
5/5/2009 5:53:52 PM (3065 views)
Re: Ameristar Payment - Jean Lurtsema/AK
5/11/2009 10:39:26 PM (2839 views)
Re: Ameristar Payment - J Nisonger/CA
5/13/2009 6:32:04 PM (2706 views)
Re: Ameristar Payment - Jean Lurtsema/AK
2/2/2011 11:00:34 AM (2650 views)
Re: Ameristar Payment - Jodi Dutile/MO
7/10/2015 7:41:54 AM (1530 views)
Re: Ameristar Payment - jane guiles/AL
7/16/2015 8:11:32 PM (1487 views)

Visionet Systems - Carl Ashford/CO
4/24/2009 6:02:23 PM (6132 views)
Re: Visionet Systems - Dorothy Payne/NY
4/26/2009 11:58:43 AM (3406 views)

Homeowners Rush to Refinance... - Susan /WI
4/23/2009 4:05:22 PM (4691 views)
Re: Homeowners Rush to Refinance... - Patrick Scott/IL
4/24/2009 12:34:38 AM (2834 views)
Re: Homeowners Rush to Refinance... - Jessica Talley/NJ
4/24/2009 12:21:32 PM (2858 views)
Re: Homeowners Rush to Refinance... - Donna Stovall/NY
4/27/2009 6:46:58 AM (2783 views)
Re: Homeowners Rush to Refinance... - STEVE MEINECKE/TN
5/6/2009 8:26:14 PM (2621 views)

Need your help - Randall Johnston/TX
4/21/2009 10:53:32 AM (3372 views)
Re: Need your help - Alix Ott/MI
4/22/2009 4:53:16 PM (2752 views)
Re: Need your help - Eric Mattson/WV
6/1/2009 2:55:23 AM (2416 views)

Company Info - Randall Johnston/TX
4/21/2009 12:49:00 AM (2850 views)


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