Lucille,

The only incompleted search was the one where I could not locate the deed; whereby I specifically asked Gerry for a purchase year, and let him know I could not find it in the microfilm as CITY of DENVER had tens of thousands of deeds, and we were dealing with a metes and bounds legal description.

 Your client ordered commercial current owner searches. NOT FULL STATUTE searches. The instructions did not include any of the additional documents you came back and requested after the fact. I have emails from you stating you would pay me; would you like copies of them? You stated you were just waiting on the client to send the final payment, then you would pay me. Per Barbara: The client only paid part of what was owed, I don't know why... Yet you NEVER did send payment.

We even sent this to a lawyer to send you a collections attempt; which you ignored. I have detailed emails regarding each order. Your client ordered a specific type of search. If they wanted different, after the fact, you were charged for copies only...not for additional searching (which I should have done). Because your client did not know what they were ordering, they did not like what they received. 

This is a far cry from inferior work. And no, they weren't cancelled; I have gone back to see how and when these properties were re-financed, or when something was filed on those properties. They used the searches I provided. I should be paid for them.

I cannot help if your clients do not know what they are ordering. I'm not sure if it was a newer company, one who did not understand what the requirements/expectations for a current owner search are, or just a new person. No matter, it is not my fault.