Monica,
The thing that has worked for the best for us, is when we receive an order from a company that has over due payments is contact the person that ordered it. Tell them until the accounting department sends the money owed, fed ex or over night, the order won't be started. Most of the time that gets results, as it is their tails that gets the heat not the "higher ups". Anyway, it is about a 98% shot that you at least get a response.
I know emails are really convenient and quick and non-confrontational, but an actual person on the end of the line means more than a message on a phone or email. That's my experience anyway.

Good luck,
Sharon

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