Dear Qiana:

What can I say except "AMEN"!!!  We also make it a practice to require new clients to sign a "New Client Application/Client Services Agreement".  Like yours, it sets forth payment terms and requires the signature of an authorized company representative before any orders will be processed.  My experience has been that the companies who give you a hard time about signing are the same ones who will give you a hard time when collecting.

This practice needs to become an industry standard.  Thankfully, most of our clients are good payers, but occasionally we have to be aggressive when collecting past due receivables.  Some companies will string you along as long as you let them.  It doesn't hust to (politely) let your client know that you have worked hard to give them the best service possible, and that you expect to be paid for it.

Regards,
Scott Perry