Lisa - I apologized to you on this message board and via private seperate email because I had you confused with another abstractor.

The other topic:

THIS WAS A BROAD GENERALIZED STUDY.

Sorry that some people internalized it to mean THEIR COMPANY!!!!!

I didn't say ABC Company this or XYZ Company that.  It was basically a few lines based upon my experience and 100's of phone calls, emails and faxes.  Sorry my synopsis didn't suit everybody PERFECTLY.

syn·op·sis    ( P )  Pronunciation Key  (s-npss)
n. pl. syn·op·ses (-sz)

A brief outline or general view, as of a subject or written work; an abstract or a summary.

My bad, I should have prefaced the whole post with a note stating that there might be variations to my views and/or statements.