Hi, Sandy!

I've found that the best way to handle this is to furnish a potential client with a Pricing Schedule and make sure they understand that the price is non-negotiable.

We have incorporated into our Client Services Agreement language to the effect that submission of any and all work orders constitutes an agreement to be bound by the Fee Schedule (and, yes, I will get a copy of that Agreement out to those who have requested it. One of these years. LOL.)

Once again, the lesson is, get it in writing.  As our esteemed F. Lee Ahearn will attest, in most states oral agreements are generally unenforceable.  Reducing things to writing better bolsters your position in a court of law.

Regards,
Scott L. Perry, President
Jireh Business Information Solutions, Inc.
8775 Norwin Avenue, Drawer #194
North Huntingdon, PA  15642-2744
724.863.7270 FAX 724.863.7271
www.jbizinfo.com
SOT ID #1629

(BTW, Sandy, how did you come up with the name of your company? Just wondering?)