Oh, there is no doubt that other business charge fax fees. Some lenders charge as much as $60 to fax a pay-off statement for a closing. That is ridiculous! However, I think it would be a tough sell to charge a fax fee to re-send a search.
I have dropped clients that have continuously called to have orders re-faxed. Occasionally, I can understand it, but when these companies call everyday to ask you to resend the orders that you have already sent several times there is a problem. Then, the problem that arises is that they don't want to pay you for the search that they somehow still didn't receive. Better not to deal with those companies.
Best,
Robert A. Franco
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