I definitely agree with Steve that using some sort of paper management software would greatly reduce your burden.  I tried Paperport when we first decided to image our orders and I liked it, but we opted to upgrade to a more robust application, DocuXplorer. There are several of these programs on the market and most have some kind of trial version that you can experiment with before you buy.  We have 6 years of back orders available and I can pull up any of them in a few seconds.  We index the names, order numbers, addresses, counties, etc... 

We also used WinFax to do all of our faxing until recently, we now use an email based fax service, Data On Call.  We haven't had a fax machine in the office for several years now.  It makes it really easy and takes only a couple of seconds to resend something.  Of course, we now have the option to email, also, in TIF or PDF format.

Another big time-saver is a high-speed scanner.  We use a Canon DR-3060, which is capable of 48 pages per minute (according the book).  When we had the fax machines (2 of them) it took us 3 to 4 hours to fax back all of our work each day.  Now, with DocuXplorer and the high-speed scanner, we can do it in about an hour and half!

Charging extra is one option... but you run the risk of upsetting a client which apparently is sending you quite a bit of work.  The imaging solution would make the process of resending orders much easier and provide you with additional benefits on all of your orders.

Best,
Robert A. Franco
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