I get it.  Admittedly Alvin's communication could have been clearer, as I stipulated in my reply.  If you just wanted feedback from others, it would have been nice if you left our company name out of it.  This is our livelihood, and what you post on here about us matters.  So by putting our name and saying "we refused to pay," that is by default a complaint.  And the truth is, Alvin on his own, with no prompting from this post here, agreed to pay you in full on the same day you turned in the job.  It wasn’t like you had to haggle with us for weeks, and months to get paid.  So he clearly could see there was some ambiguity to what he had said, and he took full responsibility for that, yet our name on this post will be up as long as this site exists.  You are free to post what you want when you want, but we tend to try to maintain friendly relations with our clients and vendors, and we are usually able to work these kinds of situations out to everyone's satisfaction without the need for discussing them in a public forum.  My Lord, if we posted on here every time a vendor told us they would have a job back by a certain time, but failed to do so, or similar types of things vendors do, we could ruin people's businesses, so we do our best to try to work things out one-on-one, and not in a public forum.  It means something to us to malign someone’s good name—we don’t do it lightly.  As for Alvin, he is a true gem.  He is one of the hardest working, most knowledgeable people we have ever met in the title industry.  He does 1,000 things correct every day, as compared to the one occasional small error.  As opposed to pulling him off his job for one small mis-communication, we prefer to correct him from a Quality Control viewpoint, and keep him on his job.  That’s our preferred method of treating others.

Thanks for responding to the quote request so quickly—we really appreciate that.