Hi, Jim!

First of all, I want to applaud you for stepping up and responding to the concerns of your vendors.  I just wish more clients would do the same, as it would certainly clear up any misunderstandings and avoid "bad blood" between clients and vendors.

I did want to respond, however, to your concern about copy charges.  I can't speak for anyone else here, but the reason our company marks up copies is two-fold: first, it covers our handling fees, faxing, postage, etc., as we do not invoice such expenses as separate line items on each search.

Second, since we pay for copies up-front and bill on a thirty-day cycle, the extra charge also compensates us for time between when we pay for them and when we are finally reimbursed.

I hope that clarifies the reasons we mark up copy costs.  Trust me, we're not getting rich on copy charges by any stretch of the imagination.

Thanks again, Jim, for stepping up.

Regards,
Scott L. Perry, President
Jireh Business Information Solutions, Inc.
SOT ID #1629