Kevin,

Your words could not be any more true!  If more communication, attention to detail and pride in ones work took place PRIOR to scheduling the closing, many hurdles would fall by the wayside.

What is even more frustrating is usually those who fail to communicate or "hide an issue" tend to be the first to point the finger.  It seems to be the other guy who dropped the ball.

I hope as our industry takes on different shapes and colors, we all consider what it is we offer and focus on providing that service to the very best of our abilities.  Whether or not it is through organizing or basic "stepping up to the plate" and leaving no stone unturned, many facets in our life and profession can and will improve...JT