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[+] Requesting TPL input (not my field of expertise) - Christine Patnaude/NJ (5 replies)
2/16/2006 8:41:23 PM (2672 views)

[+] County Clerk Victim of I.D. Theft - David Bloys/TX (1 reply)
2/16/2006 8:58:31 AM (3543 views)

[+] ashamed of ourselves - Deborah Manion/VA (10 replies)
2/14/2006 5:16:00 PM (2412 views)

[+] off topic...death of a teenager.... - Loretta Reed/MD (9 replies)
2/12/2006 9:57:50 PM (2380 views)

Mobile Closing Resources - L ROLAND/CA
2/10/2006 1:54:34 PM (1800 views)




[+] Reply to Invasion of Privacy Post - David Bloys/TX (9 replies)
2/10/2006 11:31:19 AM (3341 views)

[+] Uh huh! What happened?Need Help - Donna Grady/NC (8 replies)
2/9/2006 11:14:33 PM (2400 views)

[+] Invasion of Privacy - Donna Grady/NC (1 reply)
2/9/2006 9:57:49 PM (2209 views)

[-] Nationwide App. Outsourcing? - NA/FL (14 replies)
2/9/2006 6:10:41 PM (2602 views)
Re: Nationwide App. Outsourcing? - Scott Perry/PA
2/9/2006 7:18:47 PM (3419 views)
Re: Nationwide App. Outsourcing? - NA/FL
2/10/2006 10:17:28 AM (3484 views)
Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/10/2006 10:21:33 AM (3321 views)
Re: Nationwide App. Outsourcing? - L ROLAND/CA
2/10/2006 12:53:21 PM (3197 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/10/2006 1:04:52 PM (3140 views)
Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/12/2006 3:17:43 PM (3225 views)
Re: Nationwide App. Outsourcing? - Doug Hollowell/TX
2/14/2006 3:54:53 PM (3193 views)

As a former employee of Nationwide for their Texas Ops as of last year, their internal search dept is just that; internal.  They use their own staff in their Pittsburgh area location to utilize online records of over 200+ online counties.  They were considering last year to utilize "off shore" companies to assist in part of the production of their products to help lower their production costs and improve turn times of their title products.  I left before any major roll-out of this occurred.  Nationwide is owned by Capital Title Group out of Scottsdale, AZ.  Some of Nationwide's corporate direction is being driven by the parent company.  

Nationwide took cues from others like Lenders First Choice which did (or does) a large amount of production with a vendor in India.  I also was an employee there as well and know they do a large number of searches using online records. They can take an order today, get the online search work produced within an hour in most cases and obtain doc images as well, scan in the results with doc copies and have it being processed in India the same day.  Upon completion, the work would be delivered back to the US location from India (sometimes within the same day and usually, the next morning), where the US location would QC and send out to the client.  This happened daily. With daily order counts hitting over 1000 orders a day, it made sense for them to utilize a more cost effective way to process work.  They frankly would not have the workspace for the number of additional employees needed to key the data.  Advantages like getting work processed today (your time) by a compnay on the otherside of the globe where their today is our tomorrow and getting it back quickly made sense for them.  

This is the mind-set as lenders want their title work ASAP.  Remember, the more loans a lender closes in a month the greater the bookings.  The greater the bookings the greater the profit.  Those that can help their client (the lender) book more loans at month end will be those that get more marketshare. 

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Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/14/2006 9:07:51 PM (3098 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/15/2006 10:08:11 AM (3195 views)
Re: Nationwide App. Outsourcing? - Robert Franco/OH
2/15/2006 10:21:22 AM (3327 views)
Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/15/2006 10:53:11 AM (4603 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/15/2006 6:17:01 PM (3358 views)
Re: Nationwide App. Outsourcing? - J Nisonger/CA
2/16/2006 4:43:16 AM (3317 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/16/2006 5:45:35 AM (3274 views)

[+] Stewart Title of India - Ricky Farrow/FL (20 replies)
2/8/2006 6:54:38 PM (4000 views)

[+] Error Rates - Lynn Hammett/SC (5 replies)
2/8/2006 3:16:43 PM (2364 views)

[+] Policy Writing - George Booth/OH (7 replies)
2/8/2006 11:54:01 AM (2301 views)

[+] Another judgement question - Lynn Hammett/SC (7 replies)
2/8/2006 10:53:11 AM (2382 views)

Just checking - Tammy Knight/MO
2/7/2006 10:30:25 PM (1978 views)

[+] Outrageous Copy Costs - Danielle Nelson/WI (11 replies)
2/7/2006 1:06:16 PM (2441 views)


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