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Sex Week - Kevin Ahern/CT
2/17/2006 7:07:30 PM (1788 views)

E & O Coverage - Smitty Strickland/SC
2/17/2006 5:39:26 PM (1718 views)

[+] Al Gore - Kurt deVries/FL (19 replies)
2/17/2006 3:20:58 PM (2371 views)

[+] Jana Urban-Buzek - Wanda Steudel/OH (4 replies)
2/17/2006 9:47:31 AM (2404 views)

[+] Requesting TPL input (not my field of expertise) - Christine Patnaude/NJ (5 replies)
2/16/2006 8:41:23 PM (2489 views)




[+] County Clerk Victim of I.D. Theft - David Bloys/TX (1 reply)
2/16/2006 8:58:31 AM (3344 views)

[+] ashamed of ourselves - Deborah Manion/VA (10 replies)
2/14/2006 5:16:00 PM (2241 views)

[+] off topic...death of a teenager.... - Loretta Reed/MD (9 replies)
2/12/2006 9:57:50 PM (2195 views)

Mobile Closing Resources - L ROLAND/CA
2/10/2006 1:54:34 PM (1622 views)

[+] Reply to Invasion of Privacy Post - David Bloys/TX (9 replies)
2/10/2006 11:31:19 AM (3046 views)

[+] Uh huh! What happened?Need Help - Donna Grady/NC (8 replies)
2/9/2006 11:14:33 PM (2202 views)

[+] Invasion of Privacy - Donna Grady/NC (1 reply)
2/9/2006 9:57:49 PM (2010 views)

[-] Nationwide App. Outsourcing? - NA/FL (14 replies)
2/9/2006 6:10:41 PM (2409 views)
Re: Nationwide App. Outsourcing? - Scott Perry/PA
2/9/2006 7:18:47 PM (2836 views)
Re: Nationwide App. Outsourcing? - NA/FL
2/10/2006 10:17:28 AM (2863 views)
Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/10/2006 10:21:33 AM (2743 views)
Re: Nationwide App. Outsourcing? - L ROLAND/CA
2/10/2006 12:53:21 PM (2676 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/10/2006 1:04:52 PM (2634 views)
Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/12/2006 3:17:43 PM (2715 views)
Re: Nationwide App. Outsourcing? - Doug Hollowell/TX
2/14/2006 3:54:53 PM (2637 views)

As a former employee of Nationwide for their Texas Ops as of last year, their internal search dept is just that; internal.  They use their own staff in their Pittsburgh area location to utilize online records of over 200+ online counties.  They were considering last year to utilize "off shore" companies to assist in part of the production of their products to help lower their production costs and improve turn times of their title products.  I left before any major roll-out of this occurred.  Nationwide is owned by Capital Title Group out of Scottsdale, AZ.  Some of Nationwide's corporate direction is being driven by the parent company.  

Nationwide took cues from others like Lenders First Choice which did (or does) a large amount of production with a vendor in India.  I also was an employee there as well and know they do a large number of searches using online records. They can take an order today, get the online search work produced within an hour in most cases and obtain doc images as well, scan in the results with doc copies and have it being processed in India the same day.  Upon completion, the work would be delivered back to the US location from India (sometimes within the same day and usually, the next morning), where the US location would QC and send out to the client.  This happened daily. With daily order counts hitting over 1000 orders a day, it made sense for them to utilize a more cost effective way to process work.  They frankly would not have the workspace for the number of additional employees needed to key the data.  Advantages like getting work processed today (your time) by a compnay on the otherside of the globe where their today is our tomorrow and getting it back quickly made sense for them.  

This is the mind-set as lenders want their title work ASAP.  Remember, the more loans a lender closes in a month the greater the bookings.  The greater the bookings the greater the profit.  Those that can help their client (the lender) book more loans at month end will be those that get more marketshare. 

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Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/14/2006 9:07:51 PM (2610 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/15/2006 10:08:11 AM (2636 views)
Re: Nationwide App. Outsourcing? - Robert Franco/OH
2/15/2006 10:21:22 AM (2723 views)
Re: Nationwide App. Outsourcing? - Lisa Ramsey/TX
2/15/2006 10:53:11 AM (4019 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/15/2006 6:17:01 PM (2767 views)
Re: Nationwide App. Outsourcing? - J Nisonger/CA
2/16/2006 4:43:16 AM (2684 views)
Re: Nationwide App. Outsourcing? - Kevin Ahern/CT
2/16/2006 5:45:35 AM (2648 views)

[+] Stewart Title of India - Ricky Farrow/FL (20 replies)
2/8/2006 6:54:38 PM (3799 views)

[+] Error Rates - Lynn Hammett/SC (5 replies)
2/8/2006 3:16:43 PM (2062 views)


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