I don't think any software product is ever "glitch-free", but one thing you can count on is lousy tech support.  It is so commonplace now that it is almost expected. 

I will say that we paid much more for our document management system (DocuXplorer) and we have had a few problems over the years (it is inevitable).  However, I will say that one advantage to going with a commercial product, as opposed to a consumer product, is that the tech support was great!  They got back to me and had it corrected within hours.  They actually accessed my server remotely and fixed it - they didn't just walk me through it.

Of course, that level of support costs extra; I think I paid $50 for a tech-support instance.  But, since we rely on it entirely, it was well worth it to get back up an running.  We don't even have a fax machine anymore (haven't had one for over 4 years)... its all done through the scanner, DocuXplorer, and the Internet.

Sorry to hear about your trouble with the new version.  But, I'm sure they will address the issue and get a patch ready soon.  At least you are able to go back to the old version in the mean time.

Best,
Robert A. Franco
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