This is one of the unfortunate side effects of having a market for "independent abstractors."  When the title companies had employee abstractors, they understood these issues because they dealt with similar problems with their in-house employees.  Now, they have simply lost touch with reality.  "For crying out loud, why does it cost so much to put a piece of paper in a fax machine and dial a number!?"

I would have said goodbye to them the second time I had to call to correct our fee.  As you put it, good riddance.  I miss the good ole days when the clients appreciated our knowledge and expertise and didn't complain when we charged more, to provide more.  If only there were enough knowledgeable clients (and abstractors, for that matter) that trusted us to provide what they hired us for and bill accordingly.  We certainly aren't getting rich doing this, and they should understand that we have to charge enough to be able to provide the services.

Best,
Robert A. Franco
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