Rachel,
    From my experience most of the companies are reputable and do treat abstractors well. Is it not always the trouble makers that make everyone squeak a little louder. I would love to mention some of our better clients, but I don't want someone soliciting them out of spite; past employer. We have a lot of great companies and only a handful of problematic ones. So thank you for the good job you do and having our backs, we appreciate it.
As for copies, we don't charge for WD and do charge for DT. Most companies want DT info and do not require copies anyway.