Funny you should mention this, Kim.  I had a similar situation arise with a client who had ordered a 60-Year commercial title with full copies of all docs.  When we faxed the order, some of the copies were illegible due to their age, and the fact that they were copied from microfilm.

They sent a second request asking that we re-send the illegible copies along with some additional copies not originally requested.  They called us the following day questioning the fact that we charged them another trip fee.

Client:  Why are you charging us a separate trip fee for this?

Jireh:  Because you requested documents that you did not ask for on the original order.

Client:  That seems a little excessive.  Why are you charging so much when you were probably going there anyway?

HUH?????? (btw, I wasn't...it was the only order I had for that county)

I felt like telling her, OK, you get in YOUR car, drive for an hour and a half, fight the traffic, buy the gas and pay the tolls, find a place to park, PAY for said parking place, divest yourself of all your worldly goods so you can pass through a metal detector and get the copies you need...if you can find which office HAS the copies you need!!!

Instead, my response was, "You do understand that we do this to make a profit?"

I've gotta ask any VM's who may be reading this...what difference does it make whether or not I'm "going there already"?  Do any of you ever ask FedEx to waive their fee because they have a truck that's "going there already"?

Learning to drive a semi is looking better and better all the time.

Regards,
Scott Perry