We have that problem often, as well. We do one of two things. Either we stop doing any further orders once the $4 becomes past due (because we have a strcit policy that we do not do more work on any past-due accounts), or we give the client the option of agreeing to a higher flat fee that covers our copy costs on future orders. If they don't like the higher fee, we simply end our relationship before the $4 turns in to hundreds. With copy costs at $2 per page in some Ohio counties, we will not simply eat the copy costs.
Best,
Robert A. Franco
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