Just curious, how on earth could you ever allow your collection account (pending accounts receivable, etc.) grow to $11k before action is taken.  I have monitored the happenings on SOT for months now, choosing to read and learn before inputting my 2 cents, yet it seems to me that time and time again I view horror stories of thousands upon thousands of dollars lost to clients.  How does this happen?  When do they turn from "client" to "debtor"?

The integrity of your company must be maintained not only via the product and service you provide, but your operating, billing and receiving practices as well.  Anyone who owes any amount of money over your organizations' limit of net due should be cut off from service and turned over to collections.  If more organizations utilized standard business tactics instead of talking about utilizing them, then non-paying companies would soon run out of places to run and hide to.

I certainly mean no disrespect with regards to this issue, however, let's not allow ourselves to tolerate and overlook issues that any other business in any other industry would simply let wheels of justice take its course versus getting deeper and deeper into a hole.