I'm not the company bookkeeper so I'm not even sure about what I'm talking about!  (Some things never change...)  But why are you using a service?  Don't you just send ACH info to the client and the bank informs you of payments?  We don't use any service at all. We do ACH in and out via our bank (which is free).  The bookkeeper keeps track of that via Quickbooks (like everything else) and I have the ultimate "release" fob when ACH needs to be approved and released to the abstractors.

I won't swear to it, but I think Eve (bookkeeper and my good right hand) spends about 2 hours a week on bookkeeping and the rest is general order processing.

What am I missing?