I think that anyone fortunate enough to be blessed with the opportunity to be doing work for this company respond with the short note that "while providing tax info with the title search has always been included with the report", you are more than willing to reduce your fees by the cost of the paper it takes to print that information out- maybe about 2½ cent per page- with a total cost reduction for them to run to the bank with of about 5- 7 ½ cent per case- that way they can really become more efficient- maybe only make one bank run a day instead of two or three. Now,if you e-mail , that exaggerated price would have to be reduced also, just to keep things efficient, of course.
The one thing that never seems to be part of these reduction requests is how much they are giving up in order to keep things efficient- show me the percentage that their fee is being reduced and I might feel better about the reduction they are requesting, but it will never happen anyway. In the end, I would send them a fee increase to shut them up , that always seems to send them into deeper and darker waters- down there with the short searchers with the increased liability- just like the outsourced titles are showing the big companies how great a "deal" that has proved to be- just add another one to the "claim filed" list.
Steve Meinecke
IA/Titlefax
Woodbridge, Va