One thing I did was add a small "form" at the bottom of our rate sheet. Before I will accept any type of order from a company they have to fill out my form, sign it, and send it back to me. This form not only has their contact information... but by signing they have also agreed to our billing and rates. This seems to have helped because we have not had non-payment issues. I do ask for two references and charge them a "rush" fee. I realize that this is not exactly a formal contract but it is better than nothing. This does not delay their search. I disagree with "most" companies are reliable. If they were we would not be talking about these issues.

One more thing... I call their references.

Judy
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