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[+] Nationwide Title Clearing $$ - Rob  Robinson/PA (6 replies)
12/6/2007 5:11:46 PM (3764 views)

[+] Make a Difference in the Industry? - Jeanine Johnson/FL (12 replies)
12/6/2007 11:33:13 AM (2353 views)

[+] Christmas prayers - Kurt deVries/FL (2 replies)
12/6/2007 10:22:33 AM (2352 views)

[+] US Title Solutions - JOSEPH MARTINEZ/NM (4 replies)
12/5/2007 6:12:41 PM (2698 views)

[+] Different Christmas Story - Kurt deVries/FL (3 replies)
12/5/2007 11:07:54 AM (2230 views)


Real Title Services


[+] Abstractor Software - Norean Cashwell/GA (6 replies)
12/4/2007 4:23:18 PM (2540 views)

[+] Christmas for the Soldiers - Kurt deVries/FL (16 replies)
12/4/2007 11:09:56 AM (2237 views)

[+] Cheapest way not best way - Ron McPherson/IA (2 replies)
12/4/2007 11:06:58 AM (2310 views)

[+] Eclipse Real Estate Services - Kenneth Signor/SC (6 replies)
12/3/2007 5:54:15 AM (2649 views)

[+] ...as seen on a shirt - Jay Duncan/MO (4 replies)
11/30/2007 5:20:30 PM (2518 views)

[-] Ordered by mistake - David Bloys/TX (52 replies)
11/30/2007 2:34:23 PM (2608 views)
    How would you handle this?

We received an order in the afternoon from a company we occasionally work with. The order called for a search in one of my distant counties. (A 220 mile round trip).We returned the results the following morning.

Today I received a call from the company representative saying the order was faxed to us by mistake so they were surprised to receive an invoice from us. They intended to send the order to another abstractor and had in fact sent the order to her as well.

So now they have two results and do not wish to pay for ours. On looking at their original request I note that they did in fact have another company's name in the "To" field but with our fax number. At the time, I assumed this order had been forwarded to us due to some inability of the other searcher to complete the request. Or that it was an order forwarded from their own client to some branch of the parent company.

They say I should have noticed their error and called them before proceeding and that it was my error not to do so. I want to be fair but I don't really want to be out the money for an order they never should have sent to me if they didn't expect me to do it promptly.

What do you think?
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Re: Ordered by mistake - Jay Duncan/MO
11/30/2007 2:48:09 PM (2087 views)
Re: Ordered by mistake - Michelle White/IL
11/30/2007 3:11:19 PM (1950 views)
Re: Ordered by mistake - David Bloys/TX
11/30/2007 7:26:06 PM (1965 views)
Re: Ordered by mistake - george Hubka/MI
12/1/2007 3:39:58 PM (1899 views)
Re: Ordered by mistake - J.T. Shoemaker/NY
11/30/2007 9:22:36 PM (1935 views)
Re: Ordered by mistake - David Bloys/TX
12/1/2007 12:48:53 AM (1973 views)
Re: Ordered by mistake - Natasha/MD
12/3/2007 11:56:04 AM (1829 views)
Re: Ordered by mistake - michael quinn/NY
12/3/2007 12:49:26 PM (1838 views)
Re: Ordered by mistake - Natasha/MD
12/3/2007 2:29:01 PM (1832 views)
Re: Ordered by mistake - David Bloys/TX
12/3/2007 2:49:55 PM (1821 views)
Re: Ordered by mistake - michael quinn/NY
12/3/2007 3:28:08 PM (1985 views)
Re: Ordered by mistake - Ron McPherson/IA
12/1/2007 1:12:52 AM (1862 views)
Re: Ordered by mistake - David Bloys/TX
12/1/2007 9:15:53 AM (1886 views)
Re: Ordered by mistake - Kevin Ahern/CT
12/1/2007 9:56:25 AM (1813 views)
Re: Ordered by mistake - Scott Perry/PA
12/1/2007 10:34:33 AM (1806 views)
Re: Ordered by mistake - Douglas Gallant/OH
12/1/2007 1:36:07 PM (1785 views)
Re: Ordered by mistake - george Hubka/MI
12/1/2007 3:51:49 PM (1817 views)
Re: Ordered by mistake - David Bloys/TX
12/1/2007 7:35:04 PM (1852 views)
Re: Ordered by mistake - Ron McPherson/IA
12/1/2007 10:28:47 PM (1814 views)
Re: Ordered by mistake - Scott Perry/PA
12/2/2007 12:01:27 AM (1762 views)
Re: Ordered by mistake - J.T. Shoemaker/NY
12/2/2007 1:59:45 PM (1830 views)
Re: Ordered by mistake - David Bloys/TX
12/2/2007 6:01:32 PM (1806 views)
Re: Ordered by mistake - george Hubka/MI
12/2/2007 6:15:24 PM (1810 views)
Re: Ordered by mistake - J.T. Shoemaker/NY
12/2/2007 8:34:39 PM (1771 views)
Re: Ordered by mistake - David Bloys/TX
12/2/2007 10:21:44 PM (1646 views)
Re: Ordered by mistake - Scott Perry/PA
12/2/2007 10:34:03 PM (1745 views)
Re: Ordered by mistake - Robert Franco/OH
12/2/2007 11:11:03 PM (1713 views)
Re: Ordered by mistake - martha campbell/VA
12/3/2007 7:28:24 AM (1735 views)
Re: Ordered by mistake - Jean Allen/NC
12/3/2007 8:44:15 AM (1763 views)
Re: Ordered by mistake - Kevin Ahern/CT
12/3/2007 11:19:42 AM (1670 views)
Re: Ordered by mistake - Jessica Talley/NJ
12/3/2007 1:04:46 PM (1718 views)
Re: Ordered by mistake - michael quinn/NY
12/3/2007 1:25:00 PM (1719 views)
Re: Ordered by mistake - Jessica Talley/NJ
12/3/2007 6:56:02 PM (1832 views)
Re: Ordered by mistake - michael quinn/NY
12/3/2007 9:04:45 PM (2038 views)
Re: Ordered by mistake - Jean Allen/NC
12/3/2007 2:43:55 PM (1691 views)
Re: Ordered by mistake - David Bloys/TX
12/3/2007 2:57:33 PM (1666 views)
Re: Ordered by mistake - Michael Quinn/NY
12/3/2007 11:12:33 AM (1674 views)
Re: Ordered by mistake - David Bloys/TX
12/3/2007 11:56:14 AM (1615 views)
Re: Ordered by mistake - James Powell/MI
12/3/2007 2:33:26 PM (1661 views)
Re: Ordered by mistake - David Bloys/TX
12/3/2007 3:03:44 PM (1794 views)
Re: Ordered by mistake - ks/IN
12/3/2007 3:42:47 PM (1756 views)
Re: Ordered by mistake - michael quinn/NY
12/3/2007 3:48:53 PM (1638 views)
Re: Ordered by mistake - ks/IN
12/3/2007 4:30:20 PM (1939 views)
Re: Ordered by mistake - michael quinn/NY
12/3/2007 5:08:35 PM (1717 views)
Re: Ordered by mistake - Kevin Ahern/CT
12/4/2007 10:22:09 AM (1957 views)
Re: Ordered by mistake - Rob  Robinson/PA
12/4/2007 10:53:32 AM (1761 views)
Re: Ordered by mistake - Ron McPherson/IA
12/4/2007 11:13:25 AM (1632 views)
Re: Ordered by mistake - David Bloys/TX
12/4/2007 10:28:59 PM (1496 views)
Re: Ordered by mistake - Robert Franco/OH
12/4/2007 11:45:35 PM (1510 views)
Re: Ordered by mistake - David Bloys/TX
12/5/2007 8:02:29 AM (1592 views)
Re: Ordered by mistake - Jean Allen/NC
12/5/2007 8:14:17 AM (1578 views)
Re: Ordered by mistake - Cheryl O'Brien/VA
12/10/2007 1:22:32 PM (1413 views)

[+] Stella Awards - Jay Duncan/MO (11 replies)
11/30/2007 10:55:41 AM (2280 views)

Christmas Challenge - Jay Duncan/MO
11/30/2007 8:43:45 AM (2556 views)

[+] The Jordan Group - Janis Talbot/SC (4 replies)
11/29/2007 6:34:46 PM (2383 views)

[+] Omaha - J Nisonger/CA (4 replies)
11/29/2007 5:21:14 PM (2252 views)


<< get older messagesget newer messages >>

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