Maybe the Gramm-Leach-Bliley Act and CFPB Act? Maybe it's just the processor, and the agent has no idea. I once told the receptionist to put the Satisfactions in the file, that we got back for recording. But she never pulled the files and we found a mountain of them sitting later that needed to be walked into the County. She just didn't know. What you say and what they hear sometimes are two very different things.

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