Alix, we do as you do. We averaged the cost and began offering a flat rate some time ago. You win some and you lose some, but in the end it's pretty much a loss . We reserve the right to bill additional in the case of excessive copy costs, but I don't think we have ever had to invoke that. We offer a choice between flat rate ad ala carte. I prefer the flat rate because it keeps billing simpler and we don't spend our days counting pages.
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