I stopped working for them a couple of years ago. I would drive 1-2 hours to a county and there would be a question on which property to search because there would be conflicting information on their order form so I would have to drive back out there the next day once they had directions on how to proceed OR a "current owner" would actually turn out to be a full search so I would call and try to get fee approval for the full search and they would take a day to answer that they are re-assigning the order (obviously to someone cheaper or someone who doesn't know yet that it will be a full search). The final straw was when I chose to go ahead and do the search work on a full search (unofficially) while waiting for an answer back, because I knew that my schedule would not allow for me to return the next day. They ended up cancelling it. From that point forward I refused to do any further work for them. I am a for profit business who can not just just keep wasting gas, time and money on a company who has issues giving accurate data or using a client who doesn't give accurate data.
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