Hi, Glenda,

I don't blame you.  I wouldn't agree to that, either.  They are essentially telling you that they expect you to absorb their losses if a file doesn't close.  If you did the work and turned it around in a timely manner, you deserve to be compensated for it.  If your client can't do that and remain profitable, they either need to modify their business model or close their doors.

Regards,
Scott Perry