Teri - I think I clearly explained that we were led to believe everyone was personally fine there and I've apologized here to the best of my vocabulary.  If you're saying in general, some clients are clueless, I'd agree wholeheartedly (though I'd never post that here) but if you're saying we are personally, you didn't read my response well.

In the last two years, we've had people hit by unexpected ice storms in states that were not prepared, people faced with floods, we've had people with deaths in the family, spouses in the ICU and we'd NEVER ask someone to rush an order or put themselves in jeopardy for our sakes or our clients' sakes.  Our own state was under two feet of snow last winter and I know Brenda Palmer couldn't get out of her driveway for days!

We always explain to our clients what the delay is and I've personally had to take a stand with them when they're being unreasonable and expecting things that would put someone in danger.  No closing is more important than someone's health or well-being.  We're far from being clueless, I watch the weather and events closely and always ask how conditions are from our searchers so we can alert our clients to possible delays.  With one obvious exception, we enjoy good relationships with our abstractors (I've even met a few in person across the states) and even if I had unintentionally made light of something that wasn't, none would feel the need to go public and they know us well enough here to take the apology sincerely.  As NIls said, a quick call to me would have solved this in an adult fashion rather than making this like FaceBook.

I do find cutting your nose off to spite your face by intentionally telling a good paying client to go fly a kite, rather than take their PRIVATE and public (forced) apology at face value isn't wise when both your company and your employees are probably already feeling the drop in business and will be hurting financially even more now.  I'm sure SLT's independents won't appreciate the rash decision to reduce their incomes further (they're welcome to contact us as some already have because they understood my sincere reply).