Richard,  I love your analogy. You are absolutely correct.  You get what you pay for.  I am curious, however as to how the customer responded. Did he agree?  Is he now a customer? Did he try to beat you up on price, or is he going with the cha]eaper, Dollar Store version?   Also, was there any discussion about how his Underwriter views the title abstracting.  If the underwriter doesn't care, perhaps he won't either....   Jeanine