i have been doing their work for a long time and never had any payment problems.  They went out and created a vendor portal which cost alot of money.  They then go to existing title companies and sell them the use of the portal so they will have the feel of a big company at no expense to them.  The company that created the software makes it's money through the fees we are charged.  If the fees bother you, raise your fees $5. per search and this way, it costs you nothing and you get the work.  I do not work for them and had the same fears and concerns you do.  It has worded out for me.