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How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (3004 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (3781 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (3591 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (3668 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (3607 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (3584 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (3468 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (3423 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (3364 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (3452 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (3399 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (3320 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (3063 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (3013 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (3089 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2365 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (3265 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2920 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (3857 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (3813 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (3452 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (3545 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3804 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4784 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (3529 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (3512 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (3486 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (5509 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (3334 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (3310 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (3511 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (5612 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (3329 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (3164 views)




First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (3129 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (3739 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (3732 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (3489 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (3385 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (3265 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (3133 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3396 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (2472 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (3399 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (3455 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (3285 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (3394 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (3359 views)

Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 10:02:37 AM (2552 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/25/2013 5:55:37 PM (5918 views)
Re: Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 6:17:25 PM (3332 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/26/2013 2:55:08 PM (3472 views)
Re: Does my MI Corp. have to register elsewhere? - Dan Schramm/FL
9/12/2013 7:42:59 AM (3118 views)

New Jerset attorney - David Bay/FL
2/25/2013 7:52:39 AM (2378 views)
Re: New Jerset attorney - K C/NJ
3/10/2013 8:16:36 PM (3352 views)

PowerLink - elizabeth reddy/FL
2/22/2013 5:28:10 PM (3467 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:49:04 PM (3957 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:57:12 PM (3780 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:02:34 AM (3307 views)
Re: PowerLink - Susan Parker/TN
2/23/2013 9:45:26 AM (4138 views)
Re: PowerLink - elizabeth reddy/FL
2/24/2013 12:10:30 PM (3727 views)
Re: PowerLink - Nils Nelson/ME
2/24/2013 3:06:48 PM (6233 views)
Re: PowerLink - Jennifer Forshey/PA
2/25/2013 9:25:48 AM (3567 views)
Re: PowerLink - Marsha Fox/AL
2/25/2013 9:32:14 AM (3561 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 9:44:35 AM (3637 views)
Re: PowerLink - Christine Johnson/NC
2/25/2013 10:11:34 AM (3584 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 5:51:09 PM (3536 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:05:21 AM (3455 views)
Re: PowerLink - elizabeth reddy/FL
3/4/2013 10:16:41 AM (3535 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:07:29 AM (3362 views)
Re: PowerLink - Jamie Stallings/TN
3/4/2013 3:09:19 PM (3606 views)

CRRG Inc - David Bloys/TX
2/21/2013 1:45:05 PM (3057 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 11:29:18 AM (5783 views)
Re: CRRG Inc - David Bloys/TX
2/25/2013 11:40:41 AM (5685 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 12:03:43 PM (3375 views)
Re: CRRG Inc - SUSAN GOURDEAU/GA
2/19/2014 10:55:01 AM (3114 views)

A.S.K. Services, Inc. - Edward Ulric/SC
2/20/2013 6:33:12 PM (2893 views)
Re: A.S.K. Services, Inc. - Alix Ott/MI
2/25/2013 10:00:00 AM (3446 views)

OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/20/2013 12:11:50 PM (2825 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Smitty Strickland/SC
2/20/2013 2:03:31 PM (3452 views)
Re: OHIO ABSTRACTORS / SALES TAX! - george Hubka/MI
3/4/2013 7:19:55 AM (3236 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Slade Smith/OH
2/21/2013 12:46:09 PM (3557 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Alix Ott/MI
2/25/2013 4:23:19 PM (3320 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/25/2013 5:17:26 PM (3214 views)
Re: OHIO ABSTRACTORS / SALES TAX! - John Sauers/NY
2/28/2013 8:58:19 AM (3219 views)

There is a sucker born every minute! - Nils Nelson/ME
2/18/2013 8:50:24 PM (2122 views)


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