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Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 8:02:09 AM (3021 views)
Re: Becoming a title abstractor? - Marsha Fox/AL
3/5/2013 8:31:15 AM (3371 views)
Re: Becoming a title abstractor? - Teresa Wentz/PA
3/5/2013 2:51:02 PM (3282 views)
Re: Becoming a title abstractor? - george Hubka/MI
3/5/2013 5:18:54 PM (3282 views)
Re: Becoming a title abstractor? - Robert Franco/OH
3/5/2013 11:21:50 AM (3422 views)
Re: Becoming a title abstractor? - Alix Ott/MI
3/5/2013 8:15:55 PM (3333 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/5/2013 9:34:01 PM (3272 views)
Re: Becoming a title abstractor? - K C/NJ
3/6/2013 8:39:02 PM (3252 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/7/2013 10:43:06 AM (3219 views)
Re: Becoming a title abstractor? - Sheila Sten/PA
3/7/2013 10:46:02 PM (3233 views)
Re: Becoming a title abstractor? - Anita Backlund/MN
3/8/2013 12:51:14 PM (3113 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/8/2013 3:15:54 PM (3113 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:10:19 PM (2955 views)
Re: Becoming a title abstractor? - K C/NJ
3/10/2013 8:06:59 PM (2997 views)
Re: Becoming a title abstractor? - Nils Nelson/ME
3/11/2013 10:27:43 AM (2958 views)
Re: Becoming a title abstractor? - KIMBERLY  FALCONE/PA
3/11/2013 6:00:09 AM (3109 views)
Re: Becoming a title abstractor? - Lisa Ortega/CT
3/18/2013 2:14:16 PM (2835 views)
Re: Becoming a title abstractor? - Ruth Seal/FL
3/18/2013 6:00:25 PM (2934 views)
Take the PA Title Producer Licensing Course - Victoria Moate/NJ
5/6/2013 5:08:58 AM (2760 views)

How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (2904 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (3484 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (3302 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (3385 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (3310 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (3296 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (3179 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (3121 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (3066 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (3167 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (3095 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (3051 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (2786 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (2711 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (2788 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2275 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (2962 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2833 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (3554 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (3510 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (3158 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (3207 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3707 views)




New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4690 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (3225 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (3172 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (3151 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (5167 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (3003 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (2982 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (3160 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (5251 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (2991 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (2839 views)

First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (3033 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (3405 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (3429 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (3157 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (3065 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (2957 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (2830 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3277 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (2386 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (3069 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (3079 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (2961 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (3054 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (3046 views)

Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 10:02:37 AM (2421 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/25/2013 5:55:37 PM (5573 views)
Re: Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 6:17:25 PM (3034 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/26/2013 2:55:08 PM (3169 views)
Re: Does my MI Corp. have to register elsewhere? - Dan Schramm/FL
9/12/2013 7:42:59 AM (2798 views)

New Jerset attorney - David Bay/FL
2/25/2013 7:52:39 AM (2299 views)
Re: New Jerset attorney - K C/NJ
3/10/2013 8:16:36 PM (3000 views)

PowerLink - elizabeth reddy/FL
2/22/2013 5:28:10 PM (3368 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:49:04 PM (3644 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:57:12 PM (3465 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:02:34 AM (2995 views)
Re: PowerLink - Susan Parker/TN
2/23/2013 9:45:26 AM (3602 views)
Re: PowerLink - elizabeth reddy/FL
2/24/2013 12:10:30 PM (3432 views)
Re: PowerLink - Nils Nelson/ME
2/24/2013 3:06:48 PM (5891 views)
Re: PowerLink - Jennifer Forshey/PA
2/25/2013 9:25:48 AM (3271 views)
Re: PowerLink - Marsha Fox/AL
2/25/2013 9:32:14 AM (3243 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 9:44:35 AM (3319 views)
Re: PowerLink - Christine Johnson/NC
2/25/2013 10:11:34 AM (3289 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 5:51:09 PM (3219 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:05:21 AM (3139 views)
Re: PowerLink - elizabeth reddy/FL
3/4/2013 10:16:41 AM (3206 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:07:29 AM (3062 views)
Re: PowerLink - Jamie Stallings/TN
3/4/2013 3:09:19 PM (3298 views)

CRRG Inc - David Bloys/TX
2/21/2013 1:45:05 PM (2975 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 11:29:18 AM (5463 views)
Re: CRRG Inc - David Bloys/TX
2/25/2013 11:40:41 AM (5349 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 12:03:43 PM (3061 views)
Re: CRRG Inc - SUSAN GOURDEAU/GA
2/19/2014 10:55:01 AM (2790 views)

A.S.K. Services, Inc. - Edward Ulric/SC
2/20/2013 6:33:12 PM (2816 views)
Re: A.S.K. Services, Inc. - Alix Ott/MI
2/25/2013 10:00:00 AM (3025 views)

OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/20/2013 12:11:50 PM (2739 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Smitty Strickland/SC
2/20/2013 2:03:31 PM (3155 views)
Re: OHIO ABSTRACTORS / SALES TAX! - george Hubka/MI
3/4/2013 7:19:55 AM (2920 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Slade Smith/OH
2/21/2013 12:46:09 PM (3234 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Alix Ott/MI
2/25/2013 4:23:19 PM (2998 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/25/2013 5:17:26 PM (2917 views)
Re: OHIO ABSTRACTORS / SALES TAX! - John Sauers/NY
2/28/2013 8:58:19 AM (2908 views)


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