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How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 11:57:21 AM (2770 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (3017 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (2856 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (2937 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (2852 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (2854 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (2743 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (2659 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (2641 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (2720 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (2652 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (2611 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (2340 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (2268 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (2357 views)

Possible short periods of down time for Source of Title early this week - Slade Smith/OH
3/4/2013 4:05:49 AM (2178 views)
UPDATE: Possible short periods of down time for Source of Title early this week - Robert Franco/OH
3/4/2013 10:51:24 AM (2508 views)

Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 2:51:26 PM (2705 views)
Re: Angi Notary Signing Services - Robert Franco/OH
3/2/2013 3:13:37 PM (3141 views)
Re: Angi Notary Signing Services - Smitty Strickland/SC
3/2/2013 3:22:26 PM (3083 views)
Re: Angi Notary Signing Services - Jason Roush/OH
3/4/2013 7:52:19 AM (2728 views)
Re: Angi Notary Signing Services - Karen Wember/WI
3/5/2013 5:53:09 PM (2772 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3580 views)

New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 1:20:23 PM (4561 views)
Re: New Search Product for Abstractors – The Robosigner Search - Leigh Attridge/MA
2/27/2013 5:34:27 PM (2776 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/27/2013 5:46:00 PM (2738 views)
Re: New Search Product for Abstractors – The Robosigner Search - Kurt deVries/FL
2/28/2013 12:31:08 PM (2721 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
2/28/2013 2:31:49 PM (4686 views)
Re: New Search Product for Abstractors – The Robosigner Search - george Hubka/MI
3/4/2013 7:36:08 AM (2577 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/4/2013 8:40:15 AM (2526 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/5/2013 7:51:55 AM (2714 views)
Re: New Search Product for Abstractors – The Robosigner Search - David Bloys/TX
3/9/2013 10:49:46 AM (4796 views)
Re: New Search Product for Abstractors – The Robosigner Search - Robert Franco/OH
3/9/2013 11:40:32 AM (2522 views)
Re: New Search Product for Abstractors – The Robosigner Search - ProTitleUSA Title Search/PA
3/11/2013 2:51:36 PM (2438 views)


Real Title Services


First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:20:00 PM (2908 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
2/27/2013 1:25:14 PM (2949 views)
Re: First Amercian Title Insurance - Jessica Talley/FL
2/27/2013 2:23:56 PM (3015 views)
Re: First Amercian Title Insurance - Sandra Harold/KS
3/4/2013 8:49:41 AM (2721 views)
Re: First Amercian Title Insurance - Joanie Hahr/VT
3/11/2013 4:02:47 PM (2625 views)
Re: First Amercian Title Insurance - Deborah Jackson/GA
3/12/2013 5:31:24 PM (2549 views)
Re: First Amercian Title Insurance - george Hubka/MI
3/25/2013 7:39:38 AM (2419 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3181 views)

glacier ba - rod hefner/KS
2/25/2013 4:54:39 PM (2279 views)
Re: glacier ba - Rita Killary/NY
3/7/2013 11:26:43 AM (2609 views)
Re: glacier ba - Robert Franco/OH
3/7/2013 11:37:13 AM (2618 views)
Re: glacier ba - K C/NJ
3/10/2013 8:25:51 PM (2510 views)
Re: glacier ba - Rita Killary/NY
3/10/2013 8:43:03 PM (2590 views)
Re: glacier ba - Rita Killary/NY
3/11/2013 9:31:10 AM (2588 views)

Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 10:02:37 AM (2287 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/25/2013 5:55:37 PM (5114 views)
Re: Does my MI Corp. have to register elsewhere? - Alix Ott/MI
2/25/2013 6:17:25 PM (2601 views)
Re: Does my MI Corp. have to register elsewhere? - Robert Franco/OH
2/26/2013 2:55:08 PM (2738 views)
Re: Does my MI Corp. have to register elsewhere? - Dan Schramm/FL
9/12/2013 7:42:59 AM (2349 views)

New Jerset attorney - David Bay/FL
2/25/2013 7:52:39 AM (2154 views)
Re: New Jerset attorney - K C/NJ
3/10/2013 8:16:36 PM (2544 views)

PowerLink - elizabeth reddy/FL
2/22/2013 5:28:10 PM (3240 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:49:04 PM (3279 views)
Re: PowerLink - P Parrish/AL
2/22/2013 5:57:12 PM (3118 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:02:34 AM (2649 views)
Re: PowerLink - Susan Parker/TN
2/23/2013 9:45:26 AM (3198 views)
Re: PowerLink - elizabeth reddy/FL
2/24/2013 12:10:30 PM (3049 views)
Re: PowerLink - Nils Nelson/ME
2/24/2013 3:06:48 PM (5500 views)
Re: PowerLink - Jennifer Forshey/PA
2/25/2013 9:25:48 AM (2915 views)
Re: PowerLink - Marsha Fox/AL
2/25/2013 9:32:14 AM (2851 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 9:44:35 AM (2950 views)
Re: PowerLink - Christine Johnson/NC
2/25/2013 10:11:34 AM (2909 views)
Re: PowerLink - Nils Nelson/ME
2/25/2013 5:51:09 PM (2864 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:05:21 AM (2755 views)
Re: PowerLink - elizabeth reddy/FL
3/4/2013 10:16:41 AM (2846 views)
Re: PowerLink - george Hubka/MI
3/4/2013 7:07:29 AM (2686 views)
Re: PowerLink - Jamie Stallings/TN
3/4/2013 3:09:19 PM (2932 views)

CRRG Inc - David Bloys/TX
2/21/2013 1:45:05 PM (2854 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 11:29:18 AM (5069 views)
Re: CRRG Inc - David Bloys/TX
2/25/2013 11:40:41 AM (4950 views)
Re: CRRG Inc - Dan Zook/NY
2/25/2013 12:03:43 PM (2697 views)
Re: CRRG Inc - SUSAN GOURDEAU/GA
2/19/2014 10:55:01 AM (2398 views)

A.S.K. Services, Inc. - Edward Ulric/SC
2/20/2013 6:33:12 PM (2711 views)
Re: A.S.K. Services, Inc. - Alix Ott/MI
2/25/2013 10:00:00 AM (2624 views)

OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/20/2013 12:11:50 PM (2618 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Smitty Strickland/SC
2/20/2013 2:03:31 PM (2799 views)
Re: OHIO ABSTRACTORS / SALES TAX! - george Hubka/MI
3/4/2013 7:19:55 AM (2516 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Slade Smith/OH
2/21/2013 12:46:09 PM (2862 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Alix Ott/MI
2/25/2013 4:23:19 PM (2541 views)
Re: OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH
2/25/2013 5:17:26 PM (2551 views)
Re: OHIO ABSTRACTORS / SALES TAX! - John Sauers/NY
2/28/2013 8:58:19 AM (2534 views)

There is a sucker born every minute! - Nils Nelson/ME
2/18/2013 8:50:24 PM (1957 views)


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