Register
Log In
Forget your Password?

Home
Directory
Bulletins
Forums
Blogs
Articles
Links
Classifieds
About Us
Contact Us
Advertise
FAQ
Privacy Policy


Discussion
<< get older messagesget newer messages >>
to post a message: login - or - register | search messages | show all replies



[-] How do YOU deal with stupid clients? - Alix Ott/MI (14 replies)
3/4/2013 11:57:21 AM (2660 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (2627 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (2466 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (2569 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (2496 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (2493 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (2385 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (2304 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (2273 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (2378 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (2297 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (2230 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (1958 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

to post a reply: login - or - register


Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (1885 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (1966 views)

[+] Possible short periods of down time for Source of Title early this week - Slade Smith/OH (1 reply)
3/4/2013 4:05:49 AM (2076 views)

[+] Angi Notary Signing Services - Smitty Strickland/SC (4 replies)
3/2/2013 2:51:26 PM (2592 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3445 views)

[+] New Search Product for Abstractors – The Robosigner Search - David Bloys/TX (10 replies)
2/27/2013 1:20:23 PM (4444 views)




[+] First Amercian Title Insurance - Sandra Harold/KS (6 replies)
2/27/2013 1:20:00 PM (2795 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3053 views)

[+] glacier ba - rod hefner/KS (5 replies)
2/25/2013 4:54:39 PM (2194 views)

[+] Does my MI Corp. have to register elsewhere? - Alix Ott/MI (4 replies)
2/25/2013 10:02:37 AM (2173 views)

[+] New Jerset attorney - David Bay/FL (1 reply)
2/25/2013 7:52:39 AM (2055 views)

[+] PowerLink - elizabeth reddy/FL (15 replies)
2/22/2013 5:28:10 PM (3129 views)

[+] CRRG Inc - David Bloys/TX (4 replies)
2/21/2013 1:45:05 PM (2758 views)

[+] A.S.K. Services, Inc. - Edward Ulric/SC (1 reply)
2/20/2013 6:33:12 PM (2625 views)

[+] OHIO ABSTRACTORS / SALES TAX! - Robert Franco/OH (6 replies)
2/20/2013 12:11:50 PM (2508 views)

There is a sucker born every minute! - Nils Nelson/ME
2/18/2013 8:50:24 PM (1882 views)


<< get older messagesget newer messages >>

DISCLAIMER: These Message Forums are un-moderated and Source of Title does not endorse the content of any of the posts. Source of Title discourages libelous comments and you, as the sole creator of the content, take full responsibility for your remarks.
Directory

The Source of Title Business directory has 8956 listed companies.

Leave feedback on a company:
SOT ID #:  learn more...
DRN Title Search
Blogs

Read other users' blogs-- or start your own!

Most Recent Blog Posts:

How Another War in the Middle East Could Impact the Housing Market
Marissa Berends's Blog
2025/06/30
0 comments

The Aging of the American Homebuyer: A 40-Year Shift and Its Economic Impact
Marissa Berends's Blog
2025/06/20
0 comments

The Implications of Publicizing Fannie Mae and Freddie Mac
Marissa Berends's Blog
2025/06/18
0 comments

Articles

Source of Title articles help to keep you informed on the state of the title industry.

NAR Pending Home Sales Report Reveals 1.8% Increase in May
"Consistent job gains and rising wages are modestly helping the housing market," said NAR Chief Economist Lawrence Yun. ...
Mortgage Applications Increase in Latest MBA Weekly Survey
“The combination of the ongoing conflict in the Middle East, current economic conditions, and last week’s FO...
Elevated Rates, Challenging Affordability Conditions Put a Damper on New Home Sales
“Housing affordability conditions have pushed more buyers to the sidelines, as reflected in our latest builder sur...
Title Resources Group Appoints Natasha Branch as Underwriting Counsel for North Carolina
Title Resources Group, one of the nation's leading title insurance underwriters, is pleased to welcome Natasha Branch as...
ZOCCAM, U.S. Bank and Stewart Title launch solution for faster, more secure title payments with Request for Payment
"Real Time ZOCCAM’s use of Request for Pay is combatting wire fraud by removing the need to send or receive wiring...

Search Articles:
browse...

Classifieds

Buy, sell, or trade! Browse the ads or post your own!

© 2020, Source of Title.