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Corporate Abstract Services - Joanie Hahr/VT
3/11/2013 3:54:28 PM (1811 views)

[+] ATR/Applied Technology Resources - Sherryl Heberlig/PA (9 replies)
3/8/2013 12:24:35 PM (3058 views)

[+] NOTICE: SOT Will Be Down for Upgrade Tonight - Robert Franco/OH (1 reply)
3/6/2013 10:35:27 AM (2189 views)

[+] Fall Through Policy - K C/NJ (4 replies)
3/5/2013 7:24:48 PM (2312 views)

[+] Becoming a title abstractor? - Teresa Wentz/PA (18 replies)
3/5/2013 8:02:09 AM (2856 views)


Real Title Services


[-] How do YOU deal with stupid clients? - Alix Ott/MI (14 replies)
3/4/2013 11:57:21 AM (2701 views)
Re: How do YOU deal with stupid clients? - Robert Franco/OH
3/4/2013 12:32:10 PM (2747 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 12:44:11 PM (2580 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/4/2013 4:29:23 PM (2678 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/4/2013 5:49:27 PM (2616 views)
Re: How do YOU deal with stupid clients? - george Hubka/MI
3/4/2013 10:10:02 PM (2610 views)
Re: How do YOU deal with stupid clients? - Alix Ott/MI
3/5/2013 7:50:04 AM (2502 views)
Re: How do YOU deal with stupid clients? - Jessica Talley/FL
3/5/2013 6:44:49 PM (2416 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:20:14 PM (2396 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/5/2013 7:30:21 PM (2489 views)
Re: How do YOU deal with stupid clients? - K C/NJ
3/10/2013 8:18:37 PM (2408 views)
Re: How do YOU deal with stupid clients? - KIMBERLY  FALCONE/PA
3/11/2013 6:06:03 AM (2357 views)
Become the Resident Expert - Victoria Moate/NJ
5/6/2013 4:48:22 AM (2098 views)

The reason my clients hire me is for the level of expertise I hold in my field.

I just look at it this way, they aren't as smart in the area of my expertise.  So, yes, sometimes I have to give them a little 101 of what I do and why I make the decisions on title commitments, etc. 

They can't help that they don't know this information.  It's my job to know it, not theirs.  Otherwise, they'd have no need to hire me, right?

I've only had to fire 2 clients in my whole career.  One was for a title agency that was continually on slow pay and felt I was holding them hostage when I told them after 6 months of trying to patiently deal with them as they dug themselves further in the hole at my expense, that they'd have to pay themselves current in order for me to do new work for them.  So, they eventually paid and we parted ways.

The other was a title agency run by a man who had very little title experience and tried to micro-manage my services.  After several weeks of frustration, I suggested that perhaps he should hire an in-house examiner who he could watch over their shoulder and reminded him that the reason he hired me in the first place was at the "request" of his Underwriter.

I can't tell you how many times I've had to educate "newbies" as to why title doesn't insure U.S. postal addresses, why we can't omit standard exceptions on refi transactions without a 60 year search and multiple other issues that are simple to me, yet complicated to them.

I chalk it up that not everyone in the business has a working knowledge of the entire business. 
Title has been very compartmentalized.  

It's really not their fault.  Not everyone is as brillant and talented as we are.  They are not multi-taskers who enjoy learning new things and creating their own areas of expertise.

I always suggest to the people who just don't get it, to start an Ops Manual.  I try to answer all questions in writing with a side note in my emails "This would be a good email to add to your Ops Manual"

I'd rather have clients than be unemployed.  Luckily, I can pick and choose who I work with/for.

 I can dress as I please, make my own hours and I don't have to work weekends.  Oh yeah, and from time to time, I get to teach CE classes and speak at conventions.  i can work anywhere in the world, any time, as long as I have an internet connection.  And, I make decent money at what I do. 

So, there are perks, even when your clients are idiots.  So, weed out the idiots or just educate them kindly.



 

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Re: Become the Resident Expert - Scott Perry/PA
5/6/2013 1:28:14 PM (2013 views)
Re: How do YOU deal with stupid clients? - Jean Lurtsema/AK
5/6/2013 11:40:23 AM (2094 views)

[+] Possible short periods of down time for Source of Title early this week - Slade Smith/OH (1 reply)
3/4/2013 4:05:49 AM (2113 views)

[+] Angi Notary Signing Services - Smitty Strickland/SC (4 replies)
3/2/2013 2:51:26 PM (2635 views)

LPS to Pay Criminal Penalties for Robo Signin - David Bloys/TX
2/28/2013 8:42:14 AM (3492 views)

[+] New Search Product for Abstractors – The Robosigner Search - David Bloys/TX (10 replies)
2/27/2013 1:20:23 PM (4492 views)

[+] First Amercian Title Insurance - Sandra Harold/KS (6 replies)
2/27/2013 1:20:00 PM (2835 views)

Off Topic - Nomad Students - Leigh Attridge/MA
2/26/2013 10:27:29 AM (3094 views)

[+] glacier ba - rod hefner/KS (5 replies)
2/25/2013 4:54:39 PM (2225 views)

[+] Does my MI Corp. have to register elsewhere? - Alix Ott/MI (4 replies)
2/25/2013 10:02:37 AM (2216 views)

[+] New Jerset attorney - David Bay/FL (1 reply)
2/25/2013 7:52:39 AM (2097 views)


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