I can't understand your abstractor's attitude.  After making a mistake that costs her client (you), that's the time for humility, not belligerance.  I've made mistakes myself, but I've always stood behind them...  if I had to pay or make concessions to my client, I did so.  In every case, that approach has actually gained me more business and trust.  Demonstrating that you stand behind your work goes a long way!

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