I'm sorry you've had such problems, Kym.  I've been working with RealMetrix for about a year now and its been absolutely problem free (although we don't get huge amounts of work).

I did make it clear that we don't have time to type anything for them.  (I'm a vendor manager, too)  It just wasn't an issue.  No problems making contact when I need to, either.  Maybe they're going through growing pains -- and growing too quickly -- and it's going to be the ruin of them.

Finally, I don't think they're in any way connected to NREIS and I don't think they have an Indian connection.  I've only dealt with Elaine Morgan since day one.