Someone made the comment to not answer the phone, and I don’t think you quite understand how neurotic, and unhinged, these people were. They would call my office phone, cell phone, email repeatedly, and then call the county. It did NOT matter if you didn’t answer - they just called more. My one county literally banned phone calls in there for abstractors because they called SO MUCH. True story!

I also confronted them about this issue and asked them to stop. It was stressful, and every time I tried to work RANG RANG, WE NEED STATUS. The one day alone I had four different people contact me in a 2 hour period for status on one order, which I gave to each of those 4 people. I even asked them - don’t you talk to eachother, or put notes in your computer - that you already asked me for status 10 times today??? They just kept bothering me!!!

Then they would call, and just want a “current owner” done at 3 pm, and expect it same day. You could say no, but they would call and email and BEG. To the point you finally gave in, and later regretted it! Each time they would find a reason the current owner wasn’t good enough, and demand I go back IMMEDIATELY, RIGHT NOW, YESTERDAY, and correct it. It did not matter if I wasn’t in that county that day, and told them right away. They kept calling!

Also 9/10 times it would turn into a full search, and you had to make sure the fee was approved or they would NOT pay extra. Which took time and more phone calls. All while they are calling and begging for status (on 2 orders now!). And like I said before, to add insult to injury, they never paid copies right. You could go down their list and get every single thing they wanted, write the fee on the order, on their form, and email the price with the search - and a month later it wasn’t paid right. No explanation, other than YOU messed up (despite knowing I did NOT!). Some of my copies were $2.00 a page, so those “mistakes” added up fast. 10/10 times they never paid for those “mistakes” which felt very blatant. They acted like it was coming from their own pocket!!! Nevermind they literally got FREE $2.00 a page copies from me, by never explaining which copies I pulled that were “wrong”, and/or why they didn’t have to pay me for those!

They were absolutely ridiculous on a level that I have never dealt with - with any other clients. I have been in the business for 26 years, so if I have something to say negative - it has fully been earned on the client’s part!!! I did see an apology and they claimed to have changed, but I have no desire to find out if true. I just know some people tolerate things for money, and that is how people still work for them. However everything I said here happened to me, and over and over and over, and I stand by that. It seared a very negative experience in my mind, and I gave them more than one chance to do right - and they did not do right! Not working for them was the best choice for me! I am SO HAPPY if it works good for others now! I WANT them to do right! However, this was MY experience! to post a reply: login - or - register