It doesn't matter how many times we tell clients that an 8 hour or 24 hour or 48 hour turn time isn't possible in certain counties, we're still constantly called for status checks, as if the status is going to change between 8 a.m. and 12 noon.

 If I tell a client the ETA is 2 business days, I mean the ESTIMATE (that's what the "E" stands for) is 2 business days, not including the day the order is received -- and my business day does not end until around 10 p.m.  SLT -- like Argent -- is a vendor manager.  We manage abstractors.  Some counties do not HAVE manageable abstractors, and if we have no options, we work with what we have.  As I have said in the past, I have never had a single problem with Southern.  If you cannot understand that we do not have total control over independent abstractors and learn to control your CLIENT on unrealistic demands, then you're doomed. 

If you don't understand that there are places in this country where an abstractor has to drive 200 miles a day just to reach the courthouse and that an 8 hour turn time is actually physically impossible ESPECIALLY WHEN IT'S SNOWING and cannot relay those facts to your client, then there will be other vendor managers who will drop you as a client.

To slam SLT because you have ONE ORDER that had a bad turn-time is unethical and unprofessional.