Hey Crystal. I had spoken to several people, including the owner, there as their accounting team wasn't responding to mine. So I took over and got things moving. Apparently, there was a situation in which put them behind. In turn, their accounting department was flooded with slow payment inquiries and it was taking them a long time to respond. We have been working with this company since I started here 16 yrs ago and the only other time we had issues, the owner mailed a letter stating there were some circumstances that would cause delay on payment, but asked us to bare with him. We did and he paid. He failed to do that this time. However, I am pleased to say as of the 2 weeks ago, they are paid to date with us. They no longer have an outstanding balance with us. David Pool (david.pool@ameristarusa.com) is the accounting manager and he is who sent us emails in regards to mailed payments. Jian Pedraza (newvendors@ameristarusa.com), the vendor mgr asked us to cc him on any emails to accounting so that he could keep an eye on progress. It helped with communication. If you need phone extensions, give me a ring next week. Good luck! ;)
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