i know who they are... during the christmas season, or tax season, sometimes they aren't able to get the monies out on time, like they are waiting for their clients to pay... and I have to instruct them each month, sometimes I have to ask each month for 2 things: when to expect payment? Please provide an itemized breakdown of invoices being paid with payment for my reconcilliation (they pay thru online checking bank service they have - but only after they have the funds in their account will the bank issue the payment, hence late payments.

The girl that I used to deal with, Mallory, left last year (permanent maternity leave) and the new contact is Diane (leaves a lot to be desired)...