I was trying to be nice...truth is...poor paying company...and too many hassles for my company to continue doing work for them..we dropped them a few years ago..then tried again as we were told many issues were worked out...but it turned out to be the same..Ive been doing this for over 35 years....we are given 1 request for a search..at times with limited information or even the wrong information...BUT as professionals...we get the job done and on time..no excuses.!!!..so in turn we shouldn't have to be subject to redundant excuses and..we shouldn't have to ask more than once to get paid !!