Heather, I did the same thing; I have worked for them for years and gave them a bit of break as well. When I email Dianne, the response is, email no longer valid. I spent quite awhile yesterday researching the company. The President of the company is Bill Eritz; eritz@cfacts.com. I am going to the Magistrate; I will probably also be out my filing fees, but it is the principle of the thing now.