You got that right!  BUT what logic is there in hiring people JUST to make phone calls?  It is so completely unnecessary and a waste of everyone's time and their money.

I just don't get it.  I'm a vendor manager covering many states.  *I* certainly don't find the need to call people to ask for status!  I know the turn times.  If someone goes over their usual time, I e-mail them.  Only if I don't get a response do I call and believe me, that is extremely rare. 

I constantly get the overwhelming desire to ask if I can take over their vendor management for awhile and get it running correctly....

Yes, I need more stress in my life.