The problem with management understanding the plight of the title examiner is really the main problem.  When I began title examining in the early 90's my clients all understood what we did.  They understood the problems we faced and they knew that they needed a good, reliable title search to limit their exposure.  They were patient, they were willing to pay the fees that we charged, and we weren't hassled when we had to charge extra for a split-chain or additional copies that were needed to show a title problem.  Our clients trusted us to do what they hired us to do.

Then, things began to change.  Clients started dictating how we search titles, how much we could charge, what we copied, etc.  They demanded that it be done faster for less money.  Unfortunately, there was always another examiner willing to accept those terms, so it soon became the norm.  It god so bad - that now management has that complete lack of understanding that Mr. Bzdzuick describes.  The separation from management from examiner has only made the problem worse.  It used to be that all of these title companies worked in offices that employed title examiners (at one time or another) so they could relate to what title examiners do.  But, over the years, more and more offices out-sourced all of their title examining and many of them don't have a clue what goes on inside the courthouse.  

It is sad so see what has become of the profession.  In my law practice, I value a good title search and I trust my title examiner.  One day, a good title examiner will be hard to find... then what will we do?

Best,
Robert A. Franco
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